eCollege Help


 

Faculty FAQ’s

Click on the link above to view Frequently Asked Questions from university faculty.

eCollege Help Desk is open 24 hours a day 7 days a week. 

The tips listed on this webpage are provided by eCollege on the CS Manager Updates. When contacting the Help Desk, please include specific course information, as well as the unit and content item you are trying to upload.    1-877-740-2213.

The Help Desk can also be contacted by email from inside the course shell or at helpdesk@usaonline.southalabama.edu Just click on the Help link located at the top right corner. If the problem pertains to a document you are trying to upload, send a copy of the document. Feel free to attach screenshots and any helpful information about your question.

Help Desk Tips

Use to set performance-based conditions for content items within a Unit or the Unit itself. Once the condition is met, students can move on to the next learning item for the class. Path Builder Info.

The state department has issued new standards for Health Education, Physical Education, and Secondary Graduate programs. Please click here for step-by-step assistance in locating the new standards.

If you cannot view the course page or the email list seems small and unreadable, it could be due to a compatibility issue with Internet Explorer 8. Please open this PDF for help.

Faculty and students can access their online, web-blended, or eCompanion course discussions via an iTouch, iPhone, or any other mobile device. Announcements can be viewed and participated. There are two areas, “Happenings (What’s happening now) and “Discussions.” Multiple courses can be view that are taught by the same instructor or other instuctors. It’s a FREE mobile access connection, not an APP and no download is necessary. This is accessible using a URL in a web browser. Click here for more information and a short demonstration.

Class Live can be used in all online courses to conduct group(s) disucssions. It uses JAVA to open the application. Please follow these instructions to access Class Live on a MAC computer or laptop. (This JAVA application opens automatically on a PC).

Refresh the page after seeing a blank page, the course should reload .Next log back in and the course should load fine. If this does not fix the issue, click on the “help” link inside the course shell to chat or email an eCollege Helpdesk Assistant.

Since the last Internet Explorer automatice update, you may experience not being able to view the list of student email addresses when selecting the email tab inside course shells. This is due to a compatibility issue with the browser and the format in which the course shell is created. Please click here for assistance.

All online and web enhanced course shells should be in the new .NExT format as of Summer 2009 term. Click here to identify the difference in the look. If your course is not in the .NExT format, please contact mwheat@usouthal.edu.

Summer 2010 – All courses from this point forward will be accessed by using J-Number login ID’s For help using your ID and updating your credentials, please refer to this PDF.

Faculty can access course and instructor survey data inside the course shell. Survey data will be available for one year.
It is suggested that a hard copy be retained for your records and a copy be given to your department chair.

How to link to the Survey Wizard in legacy course shells. (Courses not in .NExT format)
Please click here for Legacy Course Shell Survey Instructions
Please click here for .NExT Course Shell Survey Instructions (Courses taught in Summer 2010 forward)

Do you spend hours grading essays, speeches, papers, or other products / projects? Is that time often doubled or tripled due to the typing you have to employ? Perhaps using audio would work for you! Downloading some audio software for example Audacity, http://audacity.sourceforge.net/download/ w/LAME .mp3 encoder, is a more immediate, personal, effective feedback mechanism that saves time! Open the audio software, the grading rubric, and the video.

Record a basic introduction that every student will receive. For example specific criteria for the video, remind them of the rubric, etc.  this only has to be recorded once saving time! Then, begin the first video. Note the elements of the rubric that were performed well or poorly. Obviously, this process would be even faster for grading a paper, PowerPoint, or other document type. Producing the .mp3 file takes about 10 seconds and then upload the .mp3 file to the Gradebook, send it via email, etc. This whole process takes less than = the time as typing comments for feedback. By the time it is finished, the student has a narrated walk through of the grading rubric. This gives them significantly richer context for the comments as they hear paralanguage on top of the words and scores.

There are dozens of free and for fee audio options out there. Some computers today come with built in software that outputs an .mp3 file. (A suggestion is an .mp3 file as most any player a student might have can handle it.) However, a simple Internet search should reveal .mp3 recorders for you. (Here is a start: http://en.wikipedia.org/wiki/List_of_free_software_for_audio)

The new Web Content Upload content item in the .NExT system is a great way for you to upload and display linked web files (such as you would create using Dreamweaver or Homesite), but did you know that you can easily upload and display your PDFs using this tool? To show a PDF using the Web Content Upload tool, you must first create a Web Content Upload content item-you may have noticed this new content item option in .NExT. Once your content item is created, you can populate it with your PDF by browsing your computer for the desired pdf file, exactly as you would when using the Microsoft Office Upload tool to display a Word, Excel, or PowerPoint file. Once you have located the file and see that the file path (ending with the name of the file) displays in the Select File field, click on the Upload File button to save. You can then click on the Course tab to view the PDF as your students will see it.

NOTE: students must have the appropriate Adobe Acrobat plug in downloaded in order to view PDFs on their computer. Download the most recent Acrobat Reader.


Did you know that our Helpdesk Technicians can conduct remote troubleshooting with an end-user through a secure ElluminateT session? For some users, this can be an ideal means of troubleshooting issues they may encounter. Each session is recorded and conducted by permission, under the immediate supervision of the end-user.

Note:(It is recommended that persons requesting a remote troubleshooting session use a high-speed ISP connection.) Ask the friendly Helpdesk Technician if a remote ElluminateT session is a suitable option for resolving your issue!

Normally, when a Content Item needs to be graded, you would select the existing item’s name under Gradebook

  • Setup Gradebook
  • Add New Items in the top half of the page, so that the students’ work for that item will show up directly within the Gradebook.

If you just need to have a place to put a grade for something like Class Participation, or if you want to enter a single grade for multiple items, you would:

  • Add a Custom Gradebook Item at the bottom of that same page, under Add New Items within Setup Gradebook, and then select its checkbox in the top half.
  • Once all of the items you want are checked on that page, click Next to save your changes
  • Go on to the Select Gradeable Items page, where you would choose which unit(s) to place a grade for that item.
  • Click Next again to go to the Assign Points/Weights page to enter the maximum points for that item, then Save Changes.

Click this link to view eCollege suggestions to clear cookies or reinstall FireFox.

Due to issues with privacy, student email address are listed in the blind copy (bc) area. In order for students to receive a reply email from faculty, you must use the “reply all” selection. This does not reply to the whole class unless the whole class was included in the email from a particular student.